Another Take on our Nation’s Infrastructure Crisis

March 22nd, 2011 - John Plodinec

The excellent recent postings by my colleague Andy Felts are doing a fine job of pointing out the crisis our country is facing with its infrastructure. It is a serious problem compounded by our federal deficit, and the very real lack of resources being faced by many of our cities, counties and states.

The Chinese ideogram for “crisis” is made up of two characters – “danger” and “opportunity.” One facet of resilience is finding the opportunity in a crisis. When we talk about the state of our infrastructure we tend to stress the dangers – especially when talking to politicians. We will eventually fix our infrastructure. We may do it in a deliberate and planned manner, or in response to more incidents like the bridge collapse in Minneapolis. In other words, on either a “pay me now,” or a “pay me [more] later” basis.

But if we proceed wisely to repair and rebuild our infrastructure, I see real opportunities that are too often overlooked. Here in the US, by using better materials, building in better locations, using sensors to allow us to know the conditional status of our infrastructure at almost any point in time, we can again make our infrastructure a competitive advantage. Investments like these will reduce maintenance costs, provide greater safety, and allow us an extended life for what we rebuild.

And the use of these same new technologies can also spark real economic growth from foreign buyers. The infrastructure in much of the newer developed world (esp. what Thomas Barnett calls the “new core” – Brazil, India…) though younger than ours – is built on the American model, with American ideas. If we can push to make good investments and solve our own problems soon, the solutions we develop will provide economic opportunities for us as countries in Latin America, Asia and elsewhere begin to face the same challenges we are now. American firms can once more be in the forefront of rebuilding the infrastructure of the world.

Certainly we should stress the dangers when talking about our infrastructure crisis. However, we should also stress the opportunities inherent in dealing with those dangers. We should not allow our current fiscal mess to prevent us from investing in ourselves in ways that will provide a huge return on that investment.

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Water, Water Everywhere . . . And Not a Drop to Drink

March 8th, 2011 - Arthur (Andy) Felts

While it is ultimately difficult to prioritize segments of our infrastructures, the CARRI team has generally concluded that water is high on the list along with adequate power. Difficult to say which is more important since we know water systems need power to pump water. Hospitals can have emergency generators, but we know a lot less about how long they can go without water. We know as well that they consume very large quantities of it.

The recent cholera outbreak in Haiti has exposed twenty-first century youth to a problem as old as human communities—the need for clean water. It may come as a surprise to many, but it is widely held that the provision of safe, potable water is the single greatest contributor to our longer life spans.

There are many communities in the United States that have serious drinking water supply problems. Most know that the greater Los Angeles area is too dry to sustain its population and water must be piped in from a distance. Many other western cities have made the list of those facing water shortages. Closer to the east coast, Atlanta has now made the list. Doubtful that any would argue water shortage as an issue influencing a community’s ongoing resilience.

What may be less clear is the growing fragility of the water delivery system. Underground, out of sight, there are some very large man-made streams. Water mains in excess of 72 inches in size crisscross communities, having to endure extreme variations in temperature, pressure, and the constant shifting of the earth, including that created by cars on the surface.

The force of a large water main breaking is something to be reckoned with. It can toss cars like matchbook toys. It can flood basements in seconds. I can sweep people away with virtually no warning.

Here is another fact probably not well known. Most all underground water lines leak—that is what eventually leads to a major break, and it makes sense when seen that way. A loss of 10 to 20 percent of the water pumped is considered ‘acceptable.’ But a sudden drop in pressure from a burst line can require extraordinary precautions to maintain sanitation.

The American Waterworks Association tells us that a water main breaks every two minutes—for a total annual count of 300,000. The nation’s water system was mostly built in the 1950s and 60s—and is rapidly aging. Washington DC’s average pipe age is 77 years.

Needless to say, a community whose pipes do not hold water very well in normal times will probably experience even worse problems in the aftermath of a disaster. Water pipes are indeed, out of sight, and thus we don’t have to look at them as a part of our aging infrastructure. But we should.

Or are they really out sight? Aren’t they really readily visible when you walk in your kitchen and turn on the tap

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Surge Capacity Planning in Fair Weather Saves the Day When Skies Darken

February 3rd, 2011 - admin

In risk management terms, a major snow storm in the Northeast in late December is a high-probability event. The impact of such an event, however, is determined not only by the severity of the storm, but on how well the community is prepared for and responds to the disaster. As an anticipatable event, identifying resources and issuing memoranda of understanding before a snow disaster saves time, confusion, money and lives.

Health professionals speak of “surge capacity” when they are confronted with having to treat more patients than they can routinely handle. Fire departments do as well when they must deal with a massive conflagration. Clearly, the importance of addressing surge capacity should not be limited to fire departments and hospitals.

If a community asks itself the question – what happens if the demands of an event exceed municipal resources; what provisions have been put in place? – that is a first step toward mounting a strong emergency response. An overwhelmed snow removal fleet is no different than a multi-alarm fire or a disaster that brings a surge of patients to a hospital and overwhelms the system.

The old adage, “A stitch in time saves nine,” may be hackneyed, but it does make a point. By asking critical questions and preparing before a disaster means the system is already in place when a disaster hits. Accessing capacity is the first step toward coming up with regionally deployable strategies to mitigate against situations where capacity is exceeded. Though the concept of a “surge capacity fleet” may be new, the key steps needed to undertake such an effort are hardly elusive:

Identify independent contractors and others with snow removal equipment
Establish a universal agreement process to bring outside contractors into the emergency response equation
Identify gaps in the snow removal system, i.e., if the city’s fleet is wholly occupied clearing major arteries, the surge capacity fleet would be assigned to clear other prioritized areas such as emergency vehicle routes, bus stops and other commuter services, secondary roads, etc. Included in this is the establishment of a system for prioritizing what areas should be cleared in order of importance
Establish an incident management system to synchronize existing resources with unified command and traditional emergency management
Establish maintenance and logistics support agreements, contingency contracting and volunteer corps. Working out matters such as how private contractors will be paid is much better to establish before the disaster than after when the economic clean-up can be messy.

During an emergency, people want to pitch in and do what they can to make a difference. An organized system to harness those resources can spell the difference between a disaster having a high impact on a community or reducing the impact to something much more manageable.

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Thinking the Unthinkable

May 12th, 2010 - Arthur (Andy) Felts

Today I am “thinking out loud” as I watch, read, and listen to what is happening on the Gulf Coast – I am really concerned about what is happening there, and I thank you for listening as I share my thoughts and note these are my thoughts and not necessarily those of the CARRI Team. A couple of years ago, Time magazine reporter Amanda Ripley published a book titled The Unthinkable: Who survives when disaster strikes and why. The book recounts individual acts of heroism in response to disasters and what bluntly must be described as incredible acts of naïveté at best and stupidity at worst. It is simplistic, but accurate, to say that those who survive disasters think ahead and those who do not, don’t.

Of course it is human nature to resist thinking about disasters, unthinkable or otherwise. We will never know why some people try to carry their luggage off a burning plane, why someone heads for their attic with no way out during a severe flood or why some thought up was the best way to get out of the burning World Trade Center.

CARRI is about encouraging communities to think about known possible threats that have a reasonable possibility of occurring. Addressing these through mitigation, preparation, response and planning to recover makes common sense.

But CARRI is also encouraging communities to think about the unthinkable where the consequences of a disaster can be dramatic in scale. The way we have been doing this is developing a Common Framework that asks communities to look at events, no matter how remote, where the potential loss is enormous. In doing this, they may decide that at least some preparation or mitigation – however modest – might be appropriate.

If we are to believe what we read these days, the unthinkable has occurred in the Gulf of Mexico. The possibilities of an oil rig exploding, collapsing and sinking one mile into the ocean, and leaving an open, gushing stream of oil were so remote and fail-safed enough we were not to worry.

However it appears a perfect storm of events did occur to make that unthinkable a reality. Given that reality, we now realize that the human/ecosystem damage could be so vast that it might have been worthwhile to construct a simple thing like a containment dome and perhaps even another one or two strategies in advance. I’m not privy to the BP boardroom, but I’m betting that they wish they did, given the costs they are facing in retribution and cleanup.

It is ironic that the unthinkable should have been because twenty-one years ago an oil spill in Alaska coated 1,300 miles of Prince William Sound. It was another perfect storm. A tired Captain turned the ship over to a tired crewman with icebergs in the outer shipping lane, forcing the ship to sail an inner lane. Add to that the technology was not operating that would have alerted the crew to the rocks that the Exxon Valdez encountered.

Ripley writes about this at the individual level. Even though we all know that being a passenger on a crashed plane is extremely remote, those who do survive report that they actually listen to the flight attendant’s instructions and identify the nearest exit. Or those that head to the attic in a flood take an axe with them.

As they become more resilient, communities should move from thinking about the thinkable and the probable to the unthinkable where the loss could be very high.

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How Far We’ve Not Come

April 26th, 2010 - Arthur (Andy) Felts

I teach a Capstone Seminar in the master of public administration program at the College of Charleston—it is designed to bridge the students’ academic experience with the practitioners’ world. One of the assignments for the seminar is for students to work in teams of three or four on a real policy issue/problem. I ask local governments and nonprofits if they have issues or problems and the students choose from the list I get in response.

This semester, one group chose to examine and suggest updates for the City of Charleston’s policy addressing how employees will be expected to perform in the event of a disaster. While some employees, for example, those involved in public safety and health are clearly part of an emergency response plan others are not. Disaster or not, the city’s financial operations cannot shut down, public works crews need to be ready to quickly deploy for emergency repairs to critical infrastructure, and an orderly system of public communication needs to fall in place.

In previous blogs, Dr. John Plodinec and I have hinted at this by suggesting that any recovery plan should factor the critical role that public employees will play. Many employees may be required to work several days straight and then be on-call for an extended period. It is unreasonable for a plan not to acknowledge this and provide assistance to them in meeting family needs. It is unreasonable to expect that an employee will work two or three straight days and not know if their family is safe and secure.

A good plan for public employees would identify ”tiers,” from those that are deemed critical for the ongoing operations of the government, to those that may not be needed for several days. Employees should know in advance what is expected of them in a disaster, what they can expect in return, and, as best they can, make their own personal plans accordingly.

As the students did their research, they naturally decided to contact other East coast communities to see what their employee plans were for disasters.

One community representative, alarmingly, responded they would convene department heads and make a plan if a disaster was imminent. There are two pieces of news here. That is not a plan. Rather it is a plan to plan at what is probably not a very good time. Secondly, and more importantly, they should understand that a disaster is always imminent.

As if that was not enough to set off alarms in my head, the students reported that many communities said they had no plan at all for use of employees during a disaster. The students said they didn’t feel comfortable in asking them ”why not” since they are, after all, still students.

If you are reading this, alarm bells should be ringing loudly in your head as well. Governmental response outside emergency management both during a disaster and in the extended recovery period is crucial. Lack of a plan that employees know and understand will likely not only dramatically affect the time needed to recover, but human lives as well.

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Community Resilience: Ready for the Holidays

December 16th, 2009 - Warren Edwards

Every blog needs a holiday edition. This is mine.

In a workshop last week, someone – I don’t really remember who – stated that the holiday season in general is a great time for families to prepare for disasters. That sounds a bit strange but actually makes good sense. DHS and FEMA through Ready.gov have been continuously pressing families to “get a kit, make a plan and be informed.” The idea expressed at the workshop was that families are together more in the holiday season than they are likely to be any other time in the year. Why not spend a little time this holiday season using this family time to do something really important. Everyone from over-excited children to bored teenagers to grumpy adults can benefit from this family bonding experience.

The FEMA web site even has a page that outlines holiday gifts that increase preparedness. OK, so maybe they are not as great a gift as a pony or a play station, but they could make great supplemental stocking fillers. The site, http://www.fema.gov/news/newsrelease.fema?id=50059, lists gift ideas from weather radios to fire extinguishers. Check it out.

Resilient communities engage all their citizens and prepare across the full spectrum from individuals and families to governments, organizations and businesses. Here is a small way we can all help our community become more resilient this holiday season.

Season’s Greetings!

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Community Resilience: A Successful National Preparedness Month

September 28th, 2009 - Warren Edwards

As we come to the end of National Preparedness Month, DHS has announced that Secretary Napolitano will deliver a major speech on national preparedness tomorrow, Tuesday, September 29 at 2pm eastern time. We at CARRI will be listening intently to hear what the Secretary says about resilience, particularly at the local level. The speech will be carried live at http://www.dhs.gov/. For those not able to watch the speech live, it will be posted at http://www.ready.gov/ and http://www.citizencorps.gov/. We heartily recommend that our followers listen to the Secretary. It may give all us a clue on where the Department is headed in the area of resilience.

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Resilience at the Top

September 1st, 2009 - Warren Edwards

The President’s weekly radio address on Saturday was dedicated to remembering the anniversary of Hurricane Katrina. It is worth noting that he used the word resilience in his address and called for the nation to be more resilient. He stated, “As we rebuild and recover, we must also learn the lessons of Katrina so that our nation is more protected and resilient in the face of disaster.” The President went on to support a multi-hazards approach to national preparedness giving examples in the natural, medical and man-made disaster areas. As I have noted earlier, the concept of resilience as a national goal seems to be gaining traction at the national level. Clearly, a significant number of senior federal officials are beginning to incorporate resilience to many hazards into their strategic thinking. Getting the President firmly ensconced into a culture of national resilience has to be a top priority.

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Preparedness and Resilience: Are they the Same?

August 4th, 2009 - Warren Edwards

A couple of weeks ago the US Chamber of Commerce convened an informal meeting of people who are actively involved in community resilience-related activities and initiatives at the local, state and federal levels. This resilience-related work is frequently couched in different terms – the most frequent being public/private partnerships – but all of it can be seen to further the ability of communities to withstand and recover from significant disruptions. The individuals present represented the private sector, research programs, government, trade associations and on-the-ground resilience projects. I was privileged to be invited to attend and participate.

One of the areas of agreement reached by this ad hoc group was that there is a critical need for the nation’s leadership to clearly establish resilience as an important national goal. Several, but not all, of the participants referred to this goal as creating a “culture of preparedness” thereby seeming to equate “preparedness” to “resilience.” In fact, at least one participant went so far as to declare that the idea of resilience was nothing new but was simply preparedness under a new title.

In an earlier Blog (June 27, 2009), I argued that preparedness is the necessary foundation upon which an expanded continuum of emergency management must rest and that one of the results of that expanded continuum (and maybe the most significant one) is resilience. One prepares to prevent, protect, respond and recover and success in executing the results of that preparation is evidenced by the resilience demonstrated during recovery. To me this seems to be different than simply equating preparedness with resilience.

Is this just a distinction without a difference or is it a discussion worth having?

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I’m Ready Campaign, Shelby County, Tennessee

March 24th, 2009 - Warren Edwards

Occasionally the CARRI team finds something so exciting or so well done that we can’t wait to share it with others who are truly interested in making their communities more resilient. Last week, while visiting our Memphis/Shelby County, Tennessee partners we found something just that exciting and well done.

The Shelby County Mayors’ Collaborative Community-Wide Preparedness Initiative or “I’m Ready” Campaign is the best, most comprehensive and coordinated community campaign for individual and family readiness that we’ve seen anywhere. The initiative and campaign was a true partnership effort of the mayors of Shelby County and its local municipalities who enthusiastically came together to provide their community with a living program for disaster readiness. Funded and managed by the Assisi Foundation of Memphis, Inc., an amazing, local, non-profit organization, the campaign is a completely positive, non-threatening way to get all citizens truly involved in preparing for emergencies.

Beginning in 2007, the Assisi Foundation conducted focus group and telephonic surveys to determine what residents knew about emergency and disaster preparedness, what information they needed and how they wished to have the information communicated. (Imagine that – ask the community what they think they need and how they think the need should be met.) The results of the surveys indicated strongly that the community wanted a message that was proactive and provided a positive message; topical in that it served to prepare things like the family, home, school, automobile, and pets; had a local focus rather than a national identity; created a consistent “feel” across the entire county; was tied to seasonal opportunities; and had a highly targeted message. Listening carefully to what the community said, the mayors and Foundation then went to work to craft a program that was positive and didn’t contribute to “disaster fatigue;” was simple and took into account the varying education levels across the county; was versatile and offered a vehicle for encouraging all kinds of preparedness without favoring a particular emergency; and was a rallying cry that caused people to want to join in. Instead of saying “Get Ready” the mayors asked themselves how they could empower the community to say “I’m Ready.”

There is no way that I can adequately describe the coherence, simplicity, or power of this community program. You can see the results at www.readyshelby.org but to truly understand its potential, you should talk to those who put it together. Now here is the really great part – the mayors and Foundation are offering the program to any community that wants to use it — for FREE. Take the program, the materials, the logos, the commercials and insert your own name. It’s a ready-made program – well thought out and ready to go now. (I think that it would be nice to credit the mayors for their idea. They worked hard on it. But they are giving it away and you can have it.)

Check it out and then contact the Assisi Foundation of Memphis at www.assisifoundation.org.

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